Guirlande de noisettes

FAQ

 What are the order processing and delivery times?

The order will be processed (produced) within an estimated 2 to 4 business days after payment validation.
Then, the parcel will be handed over to the carrier within 2 to 6 business days (excluding force majeure).

Average delivery times from the date of shipment are 5 to 20 business days.
These timeframes vary depending on the destination country, the volume of current orders, and seasonal peaks.

These timeframes are provided for information purposes only and are not contractual. EgoFilm cannot be held responsible for delays caused by the carrier, customs, or any other circumstances beyond its control.

In accordance with Article L216-1 of the French Consumer Code, EgoFilm undertakes to deliver any order within a maximum of 30 days from the purchase confirmation.

Wanna know more about delivery and pricing? Click here

What are the delivery fees?

Shipping fees depend on the product type and destination.

The following rates apply:
-United States : starting from €4.99
-Europe : starting from €4.99
-United Kingdom : starting from €4.69
-EFTA States (Switzerland, Norway, -Iceland, Liechtenstein) : starting from €8.99
-Canada : starting from €6.79
-Australia / New Zealand : starting from €6.99
-Japan : starting from €4.49
-Brazil : starting from €4.99
-Rest of the world : starting from €10.59

All prices include VAT.
The exact amount is calculated automatically at checkout based on the total weight of the order and the destination.

For logistical, customs, or geopolitical reasons, we do not ship to the following countries:
Russia, Belarus, Ukraine (regions: Crimea, Donetsk, Luhansk), Gaza Strip (Palestine), Iran, Syria, North Korea, Cuba, Ecuador.

Click here for more details about delivery.

 Can I track my order?

You can track your order anytime using the link in your confirmation email.
It’s the easiest way to see where your package is and when it’ll arrive.

What payment methods are accepted?

We accept all major credit cards (Visa, MasterCard, Amex), PayPal, and secure checkout options. All transactions are encrypted and 100 % secure.

Can I modify or cancel my order after confirmation?

 Once the order is placed, you have a period of 24 hours to modify or cancel it. After this time, the order goes into production and can no longer be changed or cancelled.

What are the return times and conditions?

Customers in the EU & United Kingdom
You have 14 days from the delivery date to change your mind or request an exchange.
Returns are accepted if the item has not been worn, washed, used, or damaged.
Return shipping costs are the customer’s responsibility.
If your item arrives defective or not as described, we will cover all costs and proceed with a replacement or a refund.

Customers outside the EU / outside the United Kingdom
Returns are not accepted for change-of-mind requests.
Only defective or incorrect items can be returned. In this case, we will cover the costs and proceed with a replacement or a refund.

To request a return, click here
For more details about our return policy, please visit the Refund policy page, everything is written there, loud and clear.

Do you offer international delivery?

We deliver to most countries around the world.

However, for logistical, customs, or geopolitical reasons beyond our control, some destinations cannot be served.

Therefore, we currently do not deliver to the following countries:

Russia, Belarus, Ukraine (regions: Crimea, Donetsk, Luhansk), Gaza Strip (Palestine), Iran, Syria, North Korea, Cuba, Ecuador.

Shipping fees and delivery times may vary depending on the destination.

Click here to see all the delivery terms.

How to take care of your products?

How to take care of your products?

To keep your T-shirt in perfect condition, please follow these simple care instructions:

Washing

Wash your T-shirt inside out at 30°C.

Use a mild detergent without bleach or fabric softener.

Drying

Do not tumble dry. Air drying helps preserve the colors and the quality of the print.

Ironing

Iron inside out at a low temperature.

Never iron directly on the printed design.

Avoid dry cleaning, as the products used are too aggressive for the prints.

Prolonged soaking, which could cause the inks to bleed.

To view all care instructions, click here.

If you have any other questions, feel free to contact us via the contact form available on our website. We’re here to help!

Guirlande de noisettes